Our 30-day guarantee

If a book is not right for you, you have 30 days from the delivery date to request a refund. We would rather you enjoy what you ordered than keep your money.

What can be returned

Books must be in resalable condition — unmarked, with no writing or completed puzzles, and with the cover and spine intact. Puzzle books that have been worked in cannot be resold, so these are handled as a refund without return where appropriate.

How to start a return

Email puzzlebookco@gmail.com with your order number and a short note about the problem. We will reply within one business day with return instructions. Please do not send anything back before contacting us — parcels returned without instructions can go astray and may not be refundable.

Return shipping

If the return is because of a fault on our side — a damaged copy, a printing defect or the wrong title shipped — we cover the return cost. For a change of mind, return postage is the customer’s responsibility.

Damaged or defective copies

Let us know within 7 days of delivery and include a photograph of the damage. We will send a replacement or issue a full refund, whichever you prefer, without asking you to return the damaged copy.

Refund processing

Once a return is approved, your refund is issued to the original payment method within 3 to 5 business days. Depending on your bank or card issuer it can take a further 5 to 10 business days to appear on your statement.

Order cancellations

Orders can be cancelled for a full refund any time before dispatch. Because we dispatch within one business day, please contact us as soon as possible if you need to cancel.

Questions

Email puzzlebookco@gmail.com and we will respond within one business day.