FAQ

Questions, answered straight

Everything below is answered the way we would answer it in an email. If your question is not here, puzzlebookco@gmail.com reaches a person.

The books

Which book should I start with?

Start with Lost And Found. It's our flagship hidden picture puzzle book — 50+ full-color puzzle scenes across unique settings and art styles, with 1,000+ hidden objects to find. Challenging but fair, no trick solutions.

If you prefer word searches, try any of the Word Search Society books — each one has 100 large print themed puzzles.

What types of puzzle books do you sell?

Hidden Objects (Lost And Found series) — seek-and-find puzzle books for adults and teens. Diabolically challenging hidden picture puzzles across beautiful full-color scenes.

Word Search Society — nostalgic themed word searches in large print. Titles cover 1950s through 1990s pop culture, movies, games, literature, mindfulness, geography and more.

SU-JOKE-U — 200 medium-to-hard sudoku puzzles, each paired with a dad joke.

What does "Large Print" mean?

Our large print editions use 18pt font with one puzzle per 8.5×11 page. They're designed to be easy on the eyes for adults and seniors, with plenty of space to work.

Do you have digital/eBook versions?

Yes, we offer eBook editions of select Word Search Society titles. These are designed for Kindle Scribe and other e-readers. Check the shop page for available eBook titles.

Are these suitable for kids?

Our books are designed for adults and teens. The Lost And Found hidden picture books are genuinely challenging — most adults find them difficult. Younger teens who enjoy puzzles will likely enjoy them, but they may be frustrating for younger children.

About this shop

Who is behind Puzzle Books Co?

Puzzle Books Co is operated by BookLyte LLC, based in Wichita, Kansas.

If I email you, does a real person answer?

Yes: puzzlebookco@gmail.com, or through the contact page. Orders, returns, damaged parcels, or which book to get: ask and you will get an answer.

Ordering and delivery

How long until my order arrives?

That depends on where you are and which service is used, and we are not going to quote a number we cannot hold to. Current processing and delivery windows are on the shipping policy page, and the confirmation email you receive at checkout is the authoritative one for your order.

If your order is past the window shown there and tracking has not moved, email puzzlebookco@gmail.com with your order number and we will chase it.

Do you ship outside the US?

Yes, we ship worldwide. International orders take longer than domestic ones, and the options and costs for your country are shown at checkout and on the shipping policy page.

Any import duty, sales tax or customs handling fee is set by your own country and charged by its customs authority, not by us, and it is not included in what you pay at checkout.

Where is my tracking number?

Tracking goes to the email address on your order once the parcel is handed to the carrier, so there is a gap between the order confirmation and the tracking email while the book is picked and packed.

Two common reasons a tracking email goes missing: it landed in spam, or there is a typo in the address entered at checkout. Check spam first, then email puzzlebookco@gmail.com with your order number and we will resend it.

The book turned up damaged. Now what?

Email puzzlebookco@gmail.com with your order number and photographs of the damage, including the outer packaging if you still have it.

A damaged or incorrect item is ours to sort out, not something you should have to argue for. The same address handles a book that never arrived, the wrong title in the box, or a duplicate charge.

Returns

What does the 30-day guarantee cover?

If the book is not what you needed, you have 30 days to say so and get your money back.

The specific conditions, including what the window runs from, the state the book needs to come back in, who covers return shipping and how the refund is issued, are set out on the refund policy page, and that page governs. Read it before you start a return rather than after.

How do I start a return?

Email puzzlebookco@gmail.com with your order number and one line on what is wrong. We will reply with the return instructions that apply to your order and your location.

Do not post the book back before contacting us. A parcel that arrives with nothing tying it to an order is slow to match up.

Still stuck? Email us and a person will answer.

Contact support